INFORMATION PURSUANT TO ART. 13 OF REG. EU No. 679/2016 (“GDPR”)
This Notice describes which of your personal data is collected by Widora international srl Viale Benedetto Croce 9, 50126 VAT number IT07002830482 (referred to in this information as “we”), for what purposes and how they are processed. Below you will also find the information necessary to exercise your rights under the GDPR.
In general, we collect your data when you create an account on the online store www.widora.it, (hereinafter “Store”), when you purchase the products offered for sale in the Store, when you send us emails, call us or contact us on WhatsApp for assistance. We inform you that the personal data collected during these processes will be processed in order to respond to your requests, to allow you to use the services offered by the Shop by accessing restricted areas (for example to fulfill your orders and perform activities therein instrumental, including the operations necessary for the purposes of administrative and tax obligations and, if requested by you, sending newsletters and information material) and also to provide better services, marketing and support for you and for other customers, as indicated below .
Who processes your data: data controller
Widora international Srl Viale Benedetto Croce 9, 50126 VAT number IT0700283048206824710484 is the data controller of your data.
What data we process – Type of data processed
Your contact and account details. We will retain the contact information you provide to us (for example, name, surname, address, telephone number, email, country of residence, telephone number) when you create an account on the Store, buy a product and / or participate in our promotions.
Your payment and billing information. We will keep the payment and billing information you provide us (for example, credit card number, zip code and address when you purchase a product, for the purpose of managing your purchase orders and shipping the products). If you request it, we can also keep your payment and billing data in order to make future product purchases easier.
Information on the use of the site and your activities on the Shop. Your use of our sites involves the processing of data on the browser and device you are using and of your IP address (this is the number that identifies a specific device on the internet and which is necessary for your device to communicate with the sites). We will be able to analyze which site you came from and what actions you took on our site. In order to send you commercial information about our products and customized proposals based on your tastes, we may use your e-mail address and your name, as well as your navigation and behavior data within the site to better understand which products provided that you have previously authorized these treatments.
Where we get your data – Data collection methods:
Directly from you. For example, if you register to make a purchase on the Store, create an account, ask us a question or interact with our customer service.
Other services that may collect cookies are:
Google Fonts, Facebook Comments; social widget Facebook; Facebook account access; Facebook Authentication; Facebook Ads (pixel di Facebook); Facebook Remarketing; Hotjar Poll & Survey widgets; Hotjar Form Analysis & Conversion Funnels; Hotjar Recruit User Testers; Hotjar Heat Maps & Recordings; Hotjar surveys; Sucuri CloudProxy; WordPress Stat; WordPress.com Single Sign On; WordPress.com; Google Optimize ; Google Optimize 360;
Why and for how long we process your data – Purpose and legal basis of data processing; retention period
To provide you with the products and services you have purchased and to send you communications relating to your order or payments. For example, we will use your data to manage your order, confirm your purchase and manage ancillary services such as the shipment of the purchased products. Without your data we will not be able to manage and fulfill your order.
The legal basis for this processing is the execution of the sales contract to which you are a party from the moment you accept the terms and conditions of sale of the Shop.
The retention period of your data is equal to the period necessary to process the order;
Where you have created an account within the Shop, the retention period of your data, further than that necessary to process your possible order, will be equal to the activity period of your account, which in any case will be deactivated after [5 years] since your last login or your last action on the account.
To provide you with the necessary after-sales assistance in compliance with the legislation applicable to the product warranty. For example, we will use your data to provide you with assistance, to manage the return and / or replacement of the products you have purchased in the shop.
Widora international srl Viale Benedetto Croce 9, 50126 VAT number IT07002830482 GENERAL CONDITIONS OF SALE CONTENTS 1. Definitions 2. Object 3. Conclusion of Sale and Purchase Agreements 4. Availability of Products 5. Price and shipping costs; taxes and duties 6. Methods of sending the Orders 7. Methods of payment 8. Shipping and delivery of the Products 9. Defects / discrepancies of the Products 10. Exclusion of liability 11. Privacy 12. Errors and / or inaccuracies in the On-Line Shop 13. Intellectual property 14. Force majeure 15. Applicable law and dispute resolution 16. Miscellaneous 17. Contacts 1. Definitions The terms and phrases listed have the meaning indicated below, it being understood that the terms defined in the singular are also defined in the plural and viceversa. ● Customer: means any natural person who purchases one or more Products through the On-Line Shop for purposes related to his individual activity, accepting these General Conditions. ● Widora: means Widora international Srl Viale Benedetto Croce 9, 50126 VAT number IT0700283048206824710484 owner of the Online Store through which the Products are sold. ● Order Confirmation: means the e-mail message through which Widora informs Customers of the acceptance of Orders. ● General Conditions: means these general conditions of sale and any future new versions that may be published in the On-Line Shop by Widora. ● Sale and Purchase Agreements: means the purchase and sale agreements for the Products concluded, pursuant to art. 3., between Widora and the Customers through the Online Shop. ● Online Shop: means the virtual shop, managed by Widora and accessible via the URL www.widora.it, through which you can purchase the Products. ● Orders: means the purchase orders for Products sent by Customers, in accordance with the General Conditions and following the procedure set out in art. 6. ● Parties: means, jointly, Widora and the Customers. ● Price: means the sale price of the Products as indicated in the Online Shop corresponding to the Products themselves. ● Products: means the products indicated in the On-Line Shop for the purpose of their sale. ● Profile: means the area of the On-Line Shop in which Customers can, upon authentication: (i) view and modify their personal data and the addresses where the Products subject to the Orders must be shipped and delivered and (ii) view the previous Orders. 2. Object 2.1 The General Conditions govern all the Sale and Purchase Agreements and constitute an integral and substantial part thereof. 2.2 Widora reserves the right to modify the General Conditions at any time, it being understood that those published in the Online Shop at the time the Orders are placed by the Customers will be considered applicable to the Sale and Purchase Agreements. 2.3 In the event of a conflict between the General Conditions and any other terms and conditions relating to the Sale and Purchase Agreements published in the Online Shop, the terms and conditions set out in the General Conditions will apply. 3. Conclusion of the Sale and Purchase Agreements 3.1 Widora undertakes to immediately send the Order Confirmation to Customers upon receipt of the Orders from the Customers, except for computer impediments. 3.2 The Sale and Purchase Agreements are understood to be concluded between the Parties when the Customers receive the Order Confirmation. The Order Confirmation is automatically generated by the system upon receipt of the Orders from the Customers, if the Customers do not receive the Order Confirmation within the deadline indicated in art. 3.1, the related Order must be considered rejected by Widora and, therefore, without effect. 3.3 By sending the Orders, the Customers declare that they have read all the instructions relating to how to purchase the Products referred to in art. 6 and to have fully accepted the General Conditions, as well as having read all the additional information contained in the On-Line Shop, also referred to via links. 3.4 Orders will be filed in the database of the Online Shop, in accordance with the procedures and in compliance with the provisions relating to the protection of applicable personal data and will be accessible by contacting Widora at the references referred to in art. 17 or by accessing the Profile. 3.5 It is understood that these General Conditions do not derogate from any specific sales and / or distribution and / or resale agreements specifically signed between Widora and the Customer, who will remain bound by the obligations set forth therein also for any purchases made through the Online Shop. . It is understood that Widora reserves the right to deny the supply of certain Products to the Customer in application of any policies provided for in said contracts, where applicable to the Products themselves. 4. Availability of Products 4.